I’m a huge fan of tech support especially when it’s a company whose product I use. Enter Intense Debate. Now I’ve seen companies use twitter to respond to people making comments about their product. Which, don’t get me wrong is great but I’ve been waiting to see a company take it a step further. Intense Debate does such a thing. On any given day you can see their Support Guru Mike Koenig responding to people about I.D. and their issues as well as comments.

Yes, of course you can email Intense Debate’s support email and they generally respond within 24 hours (which is ok with me), but hey, why not during business hours be able to @mkoenig a quick question and have a response fairly quickly? Now this is not full proof and there might be some instances in which you’ll have to send an email to the team so the proper people can investigate your problem. What I thought was great today was when someone sent Mike a message about how his support email request had not been responded to as of yet, which happens for one reason or another. Mike responded almost immediately with:

@JB_LaunchingPad wow, I apologize for that. You’ll hear from me very shortly… Thanks for your patience.

See? That’s the kind of support I want from a company. Fast, personable, someone who speaks english, someone who is working to keep me as a user. I wish more companies would see Intense Debate as a role model and fashion their support after them.

This is has been one of the best days all summer. What did I do? I sat in my backyard and got work done. It’s been quite cool here the past couple of days and with no swim practice today I took advantage of my day off. I figured I post a photo along with the image here for some geekery that this post needs.

There’s nothing better than walking around your yard barefoot when the grass is super green and feels cool to the touch. I sat in the grass and got a book done that I’ve been meaning to finish. Then I figured I pull out the chair and sit around, take some photos and get some design work done. This blog pretty much went from concept to completion in the hours that I have been sitting out here.

Needless to say I enjoyed today and it’s not over yet. What did you do today?

Today’s inspiring website is Avalonstar. The site has been around quite awhile and has gone through numerous facelifts with the current one seen above. I credit Avalonstar as the site that pretty much got me hooked on design and every aspect of it. Bryan Veloso’s attention to detail is incredible and second to none.

Link: Avalonstar